Advice & Guidance Centre

Founded in 2018 by the Yemeni Community Association (YCA), Let’s Talk Hope was created to provide much-needed support for individuals and families affected by cancer.

The initiative emerged from personal experiences within our community. In 2016, one of our members faced the shock of her mother’s breast cancer diagnosis, followed by her own diagnosis just a year later. During hospital visits, these members engaged in meaningful conversations with fellow patients, sharing tips and support. However, they realized that these valuable exchanges were often cut short by appointments, highlighting a significant gap in ongoing support.

Recognising this need, the YCA took action. With the guidance of Macmillan we launched Let’s Talk Hope, starting with monthly support sessions at the YCA. We also established a closed Facebook group to ensure that those who couldn’t attend in person still had access to vital support and information.

Tragically, the journey also included the loss of a beloved staff family member to cancer, further fuelling our commitment to this cause. As we expanded our reach, we began hosting additional sessions at the Dorothy Parkes Community Centre in Smethwick.

Today, YCA Let’s Talk Hope has grown to over 570 members on Facebook, fostering a strong network of support among individuals affected by cancer and their loved ones. We provide essential resources, raise awareness, and facilitate connections within the community.

Let’s Talk Hope is open to anyone impacted by cancer, including family and friends. We are dedicated to offering assistance, sharing information about signs and symptoms, as well as providing updates on local health services and events.

Whether you prefer a phone call, a message or a friendly meet-up for coffee, YCA Let’s Talk Hope is here for you. For more information, please contact us at 0121 525 3909 or via email at ameena@yca-sandwell.org.uk. Together, we can navigate this journey and foster hope in our community.

We adhere to the Matrix Standard, which is owned by the Department for Education (DfE). This ensures the delivery of high-quality information, advice, and guidance (IAG) services, enabling people to reach their full potential. As the main organization serving the Arabic-speaking community in Sandwell, we are committed to addressing the unique needs of our community members.

Our Services

Our service is designed to offer expert assistance in several key areas:

• Welfare Benefits Advice: Whether you’re unsure about which benefits you can claim or need help with applications, we provide clear, reliable guidance on all types of welfare benefits, including Universal Credit, Disability Benefits, Housing Benefits, and more.
• Debt Advice: We offer support with budgeting, managing debts, and accessing any grants or financial support you may be entitled to, helping you stay financially resilient.
• Housing and Homelessness Support: If you’re struggling with housing issues, we work closely with local authorities and partner organizations to help you secure housing support or avoid homelessness.
• Disability and Carers’ Rights: Our Welfare Rights Officer has specialized knowledge in advising people with disabilities and their carers on the benefits and services available to them.
• In-House Food Bank: In partnership with Salma Food Bank, we operate an in-house food bank to provide essential food supplies to those in need within our community.
• Advocating and Communicating: We advocate on your behalf with various service providers to ensure your needs are effectively addressed. Some areas we assist with include:
  • School admissions and appeals
  • Utility companies
  • Housing services
  • Refuse collection services
  • Bus pass applications

And many other essential services

We are here to help you bridge the gap between you and the services that matter.

Sandwell Advice Providers Network

As part of the Sandwell Advice Providers Network, we are proud to collaborate with a group of dedicated local organizations working together to ensure individuals across the region receive the best possible advice. By being connected to this network, we can provide you not only with our expertise but also signpost and refer you to other organizations that specialize in areas like housing, legal advice, and employment support.

How We Work

Our service is free, confidential and impartial. We tailor our advice to your individual needs, ensuring that you receive the best possible support. Whether you need quick guidance over the phone or in-depth one-on-one support, we are here to assist you.

• Phone Support: Get in touch with us for quick queries or general information.
• Appointments: Book a one-on-one consultation with our Welfare Rights Officer for more detailed advice.

Get in Touch

If you have any questions or would like to book an appointment with our Welfare Rights Officer, please don’t hesitate to contact us:

• Phone: 0121 525 3909
• Email: abdulhakim@yca-sandwell.org.uk
• Office Hours:
  • Monday: 10:00 am – 5:00 pm
  • Tuesday: 10:00 am – 5:00 pm
  • Thursday: 10:00 am – 5:00 pm
  • Friday: 10:30 am – 1:00 pm