Advice & Guidance Centre

Welcome to our Information, Advice and Guidance Service

We are dedicated to supporting individuals and families with comprehensive advice and guidance on welfare rights, benefits and other critical support services. Our IAG service is funded by Sandwell Council and is led by a qualified Welfare Rights Officer who is here to help you navigate complex welfare systems, understand your entitlements and access the support you need.

We adhere to the Matrix Standard, which is owned by the Department for Education (DfE). This ensures the delivery of high-quality information, advice and guidance (IAG) services, enabling people to reach their full potential. As the main organisation serving the Arabic-speaking community in Sandwell, we are committed to addressing the unique needs of our community members.

 

Our Services

We are here to help you bridge the gap between you and the services that matter. Our service is designed to offer expert assistance in several key areas:

• Welfare Benefits Advice: Whether you’re unsure about which benefits you can claim or need help with applications, we provide clear, reliable guidance on all types of welfare benefits, including Universal Credit, Disability Benefits, Housing Benefits and more.
• Debt Advice: We offer support with budgeting, managing debts, and accessing any grants or financial support you may be entitled to, helping you stay financially resilient.
• Housing and Homelessness Support: If you’re struggling with housing issues, we work closely with local authorities and partner organisations to help you secure housing support or avoid homelessness.
• Disability and Carers’ Rights: Our Welfare Rights Officer has specialised knowledge in advising people with disabilities and their carers on the benefits and services available to them.
• In-House Food Bank: In partnership with Salma Food Bank, we operate an in-house food bank to provide essential food supplies to those in need within our community.
• Advocating and Communicating: We advocate on your behalf with various service providers to ensure your needs are effectively addressed. Some areas we assist with include:
  • School admissions and appeals
  • Utility companies
  • Housing services
  • Refuse collection services
  • Bus pass applications

 

Sandwell Advice Providers Network

As part of the Sandwell Advice Providers Network, we are proud to collaborate with a group of dedicated local organisations working together to ensure individuals across the region receive the best possible advice. By being connected to this network, we can provide you not only with our expertise but also signpost and refer you to other organisations that specialize in areas like housing, legal advice, and employment support.

 

How We Work

Our service is free, confidential and impartial. We tailor our advice to your individual needs, ensuring that you receive the best possible support. Whether you need quick guidance over the phone or in-depth one-on-one support, we are here to assist you.

• Phone Support: Get in touch with us for quick queries or general information.
• Appointments: Book a one-on-one consultation with our Welfare Rights Officer for more detailed advice.

 

Get in Touch

If you have any questions or would like to book an appointment with our Welfare Rights Officer, please don’t hesitate to contact us:

• Phone: 0121 525 3909
• Email: abdulhakim@yca-sandwell.org.uk
• Office Hours:
  • Monday:    10:00 am – 5:00 pm
  • Tuesday:   10:00 am – 5:00 pm
  • Thursday:  10:00 am – 5:00 pm
  • Friday:        10:30 am – 1:00 pm